Emergency Information Regarding the Coronavirus Disease

(Updated 10:20am 6 August)

For inquiries about the coronavirus, please contact the Minoh City Coronavirus Response Headquarters.

TEL: 072-724-5000 (Hours: weekdays between 9:00 a.m. and 5:00 p.m.)
FAX: 072-724-6376 (For those who are deaf or hard of hearing, the fax number is 072-727-3539.)

For information about the Special Cash Payment and a guide on how to fill out the application form, please see the Special Cash Payment page.

For Spanish/ Para Español

※Ahora también puedes consultar la información en Español sobre el Beneficio Fijo Especial y de como llenar la solicitud. Da click aquí.

Page contents

 Clicking on a link below will take you to that section.

• List of Infected People Within Minoh City
• Consultations
• Minoh City Independent Support Measures for Living
• Information About Support for Residents and Business Operators
• Information About Schools
• Information About Public Facility Closures
• Information About the Cancellation and Postponement of City Run Events
• Other
• Other Sources of Information

List of Infected People Within Minoh City

On 5 August, a new case of the coronavirus was confirmed in Minoh City.

The total number of people infected in Minoh City up until now is 54.

The detailed personal information of those infected will not be made public.

Please click here for the list of infected people within Minoh City (updated 5 August)(PDF:61KB)

Please click here for the latest information from Osaka Prefecture (English, Japanese, easy Japanese).( External link )

*Minoh residents should continue to take actions to avoid infection, such as covering your mouth/nose when coughing/sneezing, and carefully washing your hands.

*In order to not be misled by unreliable information, please act calmly and follow the information provided by the City, prefectural and national governments.

Inquiries

• Civil Defence Division
  TEL 072-724-5000
  FAX 072-724-6376

Regarding the Infection of City Office Personnel

On 15 July a Minoh City Office staff member (Culture of Human Rights Department, Cultural and International Affairs Division) was confirmed as having been infected with the coronavirus. This staff member works in the inner offices and does not have contact with citizens at the workplace. The source of infection is unknown.

Following the instructions of the health center the staff member's office area and shared spaces such as the bathroom and elevator etc. were sterilized on 15 July. Infection measures have been taken and the City Office will be running as usual.

For information about the infection of a Minoh City Hospital worker please check their website here.( External link )

Infected staff member 

• Gender: Female 
• Age: 20s
• Resides in: Minoh City 
• Occupation: Administrative staff 
• Family: Not living in the same house
• Record of travel: None
• Record of contact with infected persons: Unknown 
• Place of work: Minoh City Office Annex Building 3F

Record of staff member's movements

• Monday 13 July - Went to work (wore a mask, no contact with citizens), after returning home had a fever of 37.5 degrees. Undertook a medical examination at the Minoh City Hospital and also a PCR test.
• Tuesday 14 July -  Did not go to work
• Wednesday 15 July  - PCR test was confirmed as positive

People in close contact

• Following the judgement of the heath center 5 other staff members were classified as having been in close contact and have gone into self isolation. All 5 uderwent a PCR test and all tested negative.

Inquiries

• Human Resources Division 
• TEL: 072-724-6707
• FAX: 072-723-2096

Consultations

For those who currently have symptoms

Check your symptoms

If you have any of the symptoms below, get a consultation as soon as possible. (You can get a consultation even if you do not have these symptoms.)

・If you have any symptoms such as shortness of breath (difficulty breathing), feelings of weariness (fatigue), or a high fever.

・If you are at higher risk* and have relatively light cold-like symptoms, such as fever or a cough.
*Those who are at a higher risk are those who are elderly, those who have an underlying medical conditions such as diabetes, heart problems or respiratory illness​es (such as COPD), those who are on dialysis, and those who are on immunosuppressants or anticancer drugs.

・If you do not meet the above, but you have continuing relatively light cold-like symptoms, such as a fever or cough. (You must undergo a consultation if you have had symptoms for 4 days or longer. Symptoms differ from person to person, so if you think that you have strong symptoms get a consultation as soon as possible. This is the same for those who must take fever reducing medicine.)

Pregnant women

If you are pregnant, just in case, please follow the same advice as those who are high risk (the second point above) and consult the Call Center for Returnees and Potential Contacts quickly.

Those who have children

It is advised for children to be seen by a pediatrician, so when consulting please contact the Call Center for Returnees and Potential Contacts or see your child's regular doctor.

Call the Phone Consultation Hotline

Coronavirus Disease Examination Center (Call Center for Returnees and Potential Contacts)
TEL 06-7166-9911 (Japanese Only)
Open hours: open 24 hours (including weekends and public holidays) 

Get Examined at a Medical Center

Get examined at the medical center introduced to you during your phone consultation.

Consultations via LINE (Osaka Prefecture Novel Coronavirus Countermeasures, Personal Support)

•  Using this link you can have consultations via LINE Osaka Prefecture Novel Coronavirus Countermeasures, Personal Support (External Link)( External link )
• Input information about the condition of your health and you will receive a guide on how to deal with it
• A chatbot will continuously monitor your condition and will tell you if you need to make contact about a medical examination for the novel coronavirus (Call Center for Returnees and Potential Contacts)
• Available 24 hours. If you select a frequently asked question you will be answered automatically.

For general inquiries

• Consultations for problems and worries in everyday life
  Minoh Association For Global Awareness
  TEL: 072-727-6912 (Japanese/English)
  Email: soudan@mafga.or.jp
  Hours: 9:00 a.m. - 5:00 p.m. (closed Mondays)
  Languages available: English, Chinese, Korean, Portuguese, Japanese
  
  生活で悩んでいることや困っていることを相談することができます。
  箕面市国際交流協会（月曜休館）
  電話番号：072-727-6912（日本語／英語）
  メール：soudan@mafga.or.jp
  受付時間：午前9時から 午後5時まで
  対応言語：日本語、英語、中国語、韓国・朝鮮語、ポルトガル語
• Hotline for the Ministry of Health, Labour and Welfare
  TEL 0120-565-653 (free call) (Japanese)
  Hours: 9 a.m. - 9 p.m. (including Saturdays, Sundays and public holidays)
  ※For those who are deaf, hard of hearing or those who cannot make phone calls, FAX 03-3595-2756
  
  厚生労働省
  電話番号：0120-565-653（フリーダイヤル）（日本語）
  受付時間：午前9時から午後9時まで（土曜日・日曜日・祝日も対応）
  ※聴覚に障害のあるかたや電話での相談が難しいかた向けのファクス番号：03-3595-2756
• For Osaka prefectural citizens
   TEL 06-69448197 (Japanese)
  Hours: 9 a.m. - 6 p.m. (including Saturdays, Sundays and public holidays)
  
  府民向け相談窓口
  電話番号：06-6944-8197（日本語）
  受付時間：午前9時から午後6時まで（土曜日・日曜日・祝日も対応）
• Call Center for State of Emergency Measures
  TEL 06-6944-8197
  Hours: 9 a.m. - 6 p.m. weekdays
  
  緊急事態措置コールセンター
  電話番号：06-4397-3299
  受付時間：平日午前9時から午後6時まで
• Osaka Foundation of International Exchange (OFIX)
  TEL 06-6941-2297 (English, Chinese, Korean, Portuguese, Spanish, Vietnamese, Filipino, Thai, Indonesian, Nepali, and Japanese)
  FAX 06-6966-2401 (Japanese and English)
  Hours: Monday and Friday 9:00 a.m. - 8:00 p.m.
  Tuesday, Wednesday and Thursday 9:00 a.m. - 5:30 p.m.
  2nd and 4th Sunday of the month 1:00 p.m. - 5:00 p.m.
  Closed public holidays
  
  大阪府国際交流財団（OFIX）
  電話番号：06-6941-2297（英語、中国語、韓国・朝鮮語、ポルトガル語、スペイン語、ベトナム語、フィリピン語、タイ語、インドネシア語、ネパール語、日本語）
  FAX：06-6966-2401（英語、日本語）
  受付時間：月曜日・金曜日、午前9時から午後8時まで（祝日を除く）
  火曜日・水曜日・木曜日、午後9時から午後5時30分まで（祝日を除く）
  第2、第4日曜日、午後1時から午後5時まで
• Japan Visitor Hotline
  TEL 050-3816-2787 (English, Chinese, Korean, Japanese)
  Open 24 hours a day, 365 days a year
  
  日本政府観光局の「Japan Visitor Hotline」
  電話番号：050-3816-2787（英語、中国語、韓国・朝鮮語、日本語）
  受付時間：24時間、365日
• AMDA Medical Association Multilingual Consultation Service Regarding COVID-19
  1.) 03-6233-9266 (English, Chinese, Korean, Spanish, Thai, Vietnamese, Filipino, and Portuguese)
  2.) 090-3359-8324 (English, Chinese)
  Hours: Weekdays 9:00 a.m. - 5:00 p.m.
  Weekends and public holidays 10:00 a.m. - 3:00 p.m.
  *Please note that some languages are only available 1 day a week. Please see the website( External link ) for more details. (English is available everyday.)
  
  AMDA国際医療情報センターの新型コロナウイルス感染症多言語相談窓口
  電話番号：1.) 03-6233-9266（英語、中国語、韓国・朝鮮語、スペイン語、タイ語、ベトナム語、フィリピン語、ポルトガル語）
  2.) 090-3359-8324（英語、中国語）
  受付時間：平日午前9時から午後5時まで
  週末・祝日：午前10時から午後3時まで
  ※日によって、対応言語が異なります。詳しくは、AMDAのホームページ( External link )をご覧ください。（英語は毎日）

Information Online

Currently there is a lot of information spreading online regarding the coronavirus, but this includes false information. Please stay calm and gather information from official sources, such as the Ministry of Health, Labour and Welfare or Osaka Prefecture.

• Ministry of Health, Labour and Welfare
  About Coronavirus Disease (English)( External link )
  About Coronavirus Disease (Japanese)( External link )
  
  Coronavirus Q&A (English)( External link )
  Coronavirus Q&A (Japanese)( External link )
• Osaka Prefecture
  About Coronavirus Disease (English) ( External link )
  About Coronavirus (Japanese)( External link )
  
• Ministry of Justice
  Information and important documents related to the coronavirus disease in easy Japanese.
  ( External link )
  感染症関連情報について厚生労働省ホームページに掲載されている情報や必要な書類などのやさしい日本語版（Plain Japanese）を掲載しています。

Minoh City Independent Support Measures for Living

Minoh Shopping Discount Tickets

In order to decrease the burden on household finances and also support shops that have been suffering decreased sales, all households will be sent Minoh Shopping Discount Tickets (worth \2,000 per person) at the end of July. (No application necessary.)

For more details, please see the Minoh Shopping Discount Tickets page. (Japanese only)

Inquiries

• Minoh Sales Division
  TEL 072-724-6727
  FAX 072-722-7655

Measures for the extended state of emergency

With the extended state of emergency, Minoh City residents have been suffering serious effects from staying at home and other measures. For all households, as well as for children and households that include people with disabilities, Minoh City is offering Independent Support Measures for Living such as monthly takeout coupons (\1,000 per person) and \10,000 per month for each child age 0-18.

As the state of emergency is over, the Support Measures for Living will be available until the end of June.

To all households

Free base fee for water bills

In order to ease the burden on City residents and business operators as well as reduce the burden of increased water bills caused by staying at home, the base fee for water bills will become free of charge for all households for 2 months. Please note that the other fees included in water bills must still be paid.

For more details, please see the water bill reduction page (Japanese only).

Inquiries

• Water and Sewerage Bureau Billing Center
  TEL 072-724-6756
  FAX 072-722-7416

Takeout coupons

In order to support the increase in food expenses that comes with staying at home and also support restaurants within the city that are suffering a decrease in sales, all households will be sent takeout coupons that can be used at restaurants within the city. (\1,000 per person for the months of May and June.)

Inquiries

• Minoh Sales Division
  TEL 072-724-6727
  FAX 072-722-7655

Support Measures for children and household that include people with disabilities

Support for households with children

Minoh City will give \10,000 per child to all households with children aged between 0-18 years old, as due to school closures and the slowdown in business activities, etc., households with children may be experiencing an increased burden. (For the months of May and June.)

For more details, please see the support for households with children page. (Japanese only)

Inquiries

• Childcare Support Division 
  TEL 072-724-6738
  FAX 072-721-9907

Support for people with disabilities

Taking into consideration that working environments are becoming stricter, and that staying at home can result in increased responsibility, each person aged between 19-64 who owns a handbook (Handbook for People with Physical Disabilities, Handbook for People with Intellectual Disabilities, Health and Welfare Handbook for People with Mental Disorders) will receive \10,000 (for the months of May and July).

For more details please see the subsidy for people with disabilities page. (Japanese only)

Inquiries

• Disabled People Welfare Division
  TEL 072-727-9506
  FAX 072-727-3539

Information About Support For Residents and Business Operators

For information about support available for residents and business operators, please see this page (Updated 16 July)

Information About Schools

For information about schools (including daycare and kindergarten), please see this page. (Updated 2 July)

Information About Public Facilities

With the spread of the coronavirus, the closure of public facilities was extended to until Sunday 31 May. However, as the state of emergency ended on 21 May, some facilities are now available for use. Closed facilities are preparing for their eventual reopening. 

Status of public facilities as of 30 July(PDF:32KB)

Information about Cancellation and Postponement of City Run Events

Since 1 June, some city run events have seen held, while taking actions to prevent infection (such as limiting the number of participants, etc.).

Outline

Due to the spread of the coronavirus, all Minoh City run events will be cancelled until further notice (classes for citizens, seminars, information sessions, etc.). The participation fee for these events will be refunded in full. Also, for organizations that will be cancelling their events and had booked public facilities, the usage cost of these facilities will be refunded in full.

Events that are Postponed or Cancelled

List of cancelled and postponed events as of 5:00 p.m. 5 June (Japanese only)

You can also check the Event Calendar (Japanese only)( External link )
※The events listed above may have further changes made.
※For detailed information, please contact the organizers of each event.

Inquiries

• Civil Defence Division
  TEL 072-724-5000
  FAX 072-724-6376

Other

For Those Moving Out of Minoh City

In order to prevent spread of the coronavirus, please post your moving out notification to the City Office instead of coming in person.

For those who are moving into Minoh City, you must come to the City Office in person as we need to verify your identity. Usually this must be done within 14 days of moving into the city, however if you are avoiding coming to the City Office during busy periods in order to help prevent the spread of the coronavirus, and your moving notification is handed in late, it will be treated as if it was handed in on time.

For more information, and a list of additional moving out procedures that can be done through post, please see this page. (Japanese only)

 How to post your moving out notification

After we have received the mailed items listed below, we will send you a Certificate of Moving Out in your self addressed stamped envelope.
If you are enrolled in National Health Insurance, receive the Child Allowance, or are qualified for long-term care, please be aware that there are additional moving out procedures for each.

If you have a My Number card, please be aware that after handing in your Moving Out Notification you must complete moving in procedures elsewhere, or your My Number card will automatically expire 60 days after the date of moving written on your application form.

Please send us the following items
1. A self addressed stamped envelope (Please write your name and address on an envelope, and attach a \84 stamp to it.)
2. Postal Application Form for Moving Out Certificate (English)(PDF:61KB) (Japanese)
3. A copy of a document proving your identity
(such as a residence card, Japanese driver's license, health insurance card, Japanese passport, My Number Card (only the front side), or a Basic Resident Registration card)
Please be aware that foreign driver's licenses and passports cannot be used.

City Office Postal Address
562-0003
Osaka Prefecture, Minoh City, Nishishoji, 4-6-1
Minoh City Office Family Registry and Change of Address Division (箕面市役所戸籍住民異動室）

Please write in red pen "転出証明書郵送依頼"or"てんしゅつしょうめいしょゆうそういらい" on the envelope.

• Family Registry and Change of Address Division
  TEL 072-724-6725
  FAX 072-724-0853

Other Sources of Information

• Tackey 816 (FM 81.6 MHz)( External link )
• Minoh City Safety Alert LINE Account
• Minoh City Safety Alert Email( External link )
• Minoh City Safety Alert Twitter( External link )
• Minoh City free mobile application

Latest News (Minoh Dot Net)

 You can also find information here (Japanese only).( External link )