update:April 26, 2019


Emergency (Fire and Sudden Sickness)



Calling an Ambulance

Calling a Fire Engine

Kyu-Kyu Anshin Center Osaka

Going to a Hospital (Sat, Sun or at Night)

Points to consider when making an emergency phone call

  1. Please try to learn Japanese words and phrases such as your address. It will be helpful to you in emergency situations.
  2. If possible, ask someone who can speak Japanese to make a phone call instead of you.
  3. If you do speak English, please speak slowly and clearly.
  4. Please tell your address correctly.
  5. Please call 119 for emergencies (To Fire Department Headquarters for fire or sudden sickness) with a landline or a cell phone.

 Calling an Ambulance

Please call an ambulance when you get a sudden sickness or injury, or when you are unable to go to a hospital by yourself.

  1. Call 119. (You can call with a cell phone.)
  2. Say "Emergency" and explain the situation like this: "There is a sudden sick person," "There is a traffic accident," or "There is an injured person." Then speak your name, phone number, address (○○ Minoh City), and a landmark (such as a big building that you can see) to the staff.
    *If possible, please explain the condition of the sickness or injury.
    (Total members, gender, age, and the name of the hospital where the person will go.)
  3. Before an ambulance arrives, do the following things, if possible.
    *Do first aid (such as CPR or stopping the bleeding).
    *Wait for the ambulance outside of the building.
  4. After the ambulance arrives, explain the following things to the paramedics.
    *The situation of the sickness or injury until the ambulance arrived.
    *What kind of first aid you did.
    *What kind of sickness the person often gets, and the name of the hospital where the person usually goes.

 In the ambulance there is a voice translation tool which supports 15 languages.

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 Calling A Fire Engine

Please call a Fire Engine in case of a fire.

  1. Call 119. (You can call with a cell phone.)
  2. Say "Fire," and tell the staff your name, phone number, the address of the fire (○○ Minoh City), and a landmark (such as a big building that you can see) to the staff. 
    Please continue to explain what is burning, and whether anyone is trapped.

Please do exactly as follows.

・Shout "Fire!" to your neighbors.

・If the fire is small, try to put it out with an extinguisher. However, if you feel is it too difficult to put out the fire, evacuate the area.

・When you evacuate, keep your body low to the ground and put a wet towel on your mouth and nose in order to not breathe in the smoke.

・When you evacuate, use stairs not elevators.

  • Fire Department
    TEL (You can call with a cell phone.) 119 (Emergency (Fire or Sudden Sickness) 072-724-5678 (Except for Emergency) FAX 072-724 - 6416
  • Fire Department, Control Division
    TEL 072-724-5678 FAX 072-724-6416

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 Kyu-Kyu Anshin Center Osaka

Please call #7119, or 06-6582-7119, when you don't know whether you should call an ambulance or not. The Center is available 24 hours everyday. Nurses or advisors will advise you. (The phone call will be charged, but there is no charge for the service) For an emergency, don't hesitate to call 119. (It is free and you don't need to pay any fees for using an ambulance.)

  • Fire Department, Project Division
    TEL 072-724-9009 FAX 072-724-3999

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Shouni Kyu-Kyu Telephone Consultation(Consultation by telephone for people who have a child)

Please call #8000, or 06-6765-3650, when you don't know whether you should take your child to a hospital or not in case of sickness. The telephone service is available from 8:00 p.m. to 8:00 a.m. The phone call will be charged, but there is no charge for the service. Consultants are nurses.

 Going to a Hospital (on Sat, Sun or at Night)

When you go to hospital by yourself on Sat, Sun, or at night due to sickness or injury, please call before you go if possible:

For internal medicine or surgery, please go to Minoh City Hospital. For minor illnesses, please go to your nearest clinic, if it is open.

For pediatrics (Students under junior high school age), please go to the Toyono Wide Area Pediatric Emergency Medical Center.

For dentistry, please go to Minoh City Hospital (daytime on Sundays and public holidays)

  • Minoh City Hospital
    TEL 072-728-2001 FAX 072-728-7482
    Address 5-7-1 Kayano Minoh City
    URL https://minoh-hp.jp/eng/( External link )
    Closed on Sat., Sun., holidays and 29 Dec. to 3 Jan.
    Accepts emergency patients 24 hours a day.
    In addition, please be aware of the reception times of Pediatrics and Dentistry
    • Pediatrics: Open when the Toyono Wide Area Pediatric Emergency Center is closed. (When the Toyono Wide Area Pediatric Emergency Center is open, please go there instead.)
      (Toyono Wide Area Pediatric Emergency Center: http://www.toyono-kodomo.jp/)
    • Dentistry: 9:30 a.m. - 4:30 p.m. (Only Sundays, public holidays, and 29 Dec.to 3 Jan)
  • Toyono Wide Area Pediatric Emergency Center
    Pediatrics only (Junior High School aged children or younger)
    TEL 072-729-1981
    Address Minoh City, Kayano 5-1-14
    Reception Hours:
    Weekdays (except public holidays)(6:30 p.m.- 6:30 a.m. of the next morning)
    Saturdays (except public holidays)(2:30 p.m.- 6:30 a.m. of the next morning)
    Sundays, public holidays, and 29 Dec. - 3 Jan (8:30 a.m.- 6:30 a.m. of the next morning)
    *In case of injuries, fractures, burns, or if you accidentally swallow an object, you can not use this center.

Please call if you would like to know about hospitals near your house.

  • Osaka Prefectural Medical Emergency Information Center
    TEL 06-6693-1199 (24 hours a day, 365 days a year)

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