Consumer Rights

Japanese（日本語（にほんご））

If you have any problems with shopping or contracts, please contact the Minoh City Consumer Life Center.

• Minoh City Consumer Life Center
  TEL: 072-722-0999
  *Consultation is only available to people living in Minoh City. We do not provide consultation for private business owners. 
  *Consultation is free. Phonecall charges may apply.
  *Consultations via email or fax are unavailable.
  *Consultation is in Japanese only.
  
  Consultation with a Consumer Affairs consultant
  Hours: 9:00 a.m. - 4:00 p.m. Monday - Friday
  (Closed public holidays, the New Year period 29 Dec - 3 Jan)

Do you know about the Cooling Off System？

Cooling Off is a system that allows consumers to cancel a contract within a fixed time frame without any conditions. This is for cases when they made an unwanted transaction or agreed to a risky contract with a multi level marketing company or a door-to-door sales person.

For more information please consult the Minoh City Consumer Life Center.

If you receive unwanted goods, you can throw them out

If you receive a product that you have not placed an order or signed a contract for, you can dispose of this immediately. If the seller asks you to pay for it, you do not need to. Even if you have opened or disposed of the goods, you do not need to pay for it. If you pay the seller by mistake, you can request a refund. Please consult the Minoh City Consumer Life Center for assistance.