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ここから本文です。

更新日:2017年10月20日

Consumer Rights

Japanese(日本語(にほんご))

If you have any problems with shopping or contracts, please contact the Consumer Life Center.

  • Consumer Life Center
    TEL 072-722-0999 FAX 072-724-9690
    Open: 9.00 a.m. to 4.00 p.m.
    Closed: Thu. ,Sun. , public holidays and 29 Dec. to 3 Jan.

Do you know about the Cooling Off System?

Cooling Off is a system that allows consumers to cancel a contract for a fixed period of time and without any conditions, in the case that they made an unwanted transaction or agreed to a risky contract with a multi level marketing company or a door-to-door sales person. The consumer has to cancel within 8 days after they recieve the contract. In the case of a multi-level selling system, the limit is 20 days. However, the Cooling Off system is not applied when the consumer agreed to a contract via mail, in a business office or a store. It is possible, however, to return the mailed product if there is no indication about the condition of the product. In this case the product must be returned within 8 days after receiving it and a shipping fee must be payed. For more information please contact the Consumer Life Center.

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所属課室:人権文化部人権施策課 

箕面市西小路4‐6‐1

電話番号:072-724-6720

ファックス番号:072-724-6010

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